The short answer: Aircall is a cloud phone system for teams, and it's very good at it: calling, routing, SMS, WhatsApp, coaching and reporting in one place, with 250+ integrations and AI Voice Agents on top. Chirp is the better choice if what you need is every call answered and every job booked, without your team running the software. Our Melbourne team builds your agent around how your business handles calls, connects it to any software you use and tunes it every week. Chirp resolves 80.3% of customer requests on average, and plans start from $16 a day, plus a one-off Build & Implementation Fee. You can use both. Chirp works with the phone setup you already have, through call forwarding, SIP trunking or a direct phone setup.
Everything here about Aircall comes from its own website, checked in September 2026. Prices and features change, so check their site before you buy.
Chirp vs Aircall: the comparison table
| As at September 2026 |  Chirp |  Aircall |
|---|---|---|
| Setup | Built and managed by Chirp's team | Self-serve in minutes, or with Aircall's deployment engineers |
| Starting price | From $16 a day, plus a one-off build fee | Per licence monthly, 3-licence minimum. AI agents by the minute or bundle |
| Integrations | Any software you use. 6,000+ integrations, plus custom builds | 250+ native integrations, including Salesforce, HubSpot and Zendesk |
| After go-live | Every call scored. Tuned by our team every week | Aircall updates the model and voice. Your team fine-tunes |
| Emergency triage | Sorts emergencies from quotes. Safety calls triaged after hours | Not stated on the pages we read |
| Channels | Phone, web chat and SMS | Phone, SMS, MMS and WhatsApp |
| Australian voice | Natural Australian voice. Melbourne team | Recordings stored in Sydney. Messaging, some AI data in US |
| Human handover | Puts the call through to your office | Escalates to your team with full conversation history |
| Contract | Set out in your proposal | Monthly or annual billing. AI agents alone: no contract |
What Aircall is good at
Aircall is a serious platform that does far more than Chirp does. If you need a phone system for a team of staff, it deserves a close look. Here's what it does well, in its own words where we could.
A full business phone system
Aircall runs your whole team's calls, SMS and WhatsApp in one workspace, with call routing, queues, shared inboxes and analytics built in. Its AI Voice Agents sit on top of that, so the AI and your staff work from the same system.
More than 23,000 customers, and strong reviews
Aircall's homepage says more than 23,000 companies trust it with their customer communications. On G2 it's rated 4.4 out of 5 from 1,667 reviews, and on Capterra 4.2 out of 5 from 466 reviews. G2 reviewers often mention that new staff pick it up quickly and that call audio is clear.
250+ integrations on the entry plan
Aircall lists 250+ integrations on its Essentials plan, including Salesforce, HubSpot, Zendesk, Shopify, Pipedrive, Slack and Calendly. If your team lives in a CRM or help desk, calls and customer details sync without extra cost.
Published results from named customers
Aircall's AI Voice Agent page shares real customer figures: 90% of after-hours calls handled automatically for SJWD Water District, and 87% of calls resolved without escalation for TripCity.
Call quality and uptime at scale
Aircall promises HD voice and 99.5% uptime, with 8 points of presence and automatic carrier switching. For a business whose phones are its lifeline, that's a real comfort.
AI that coaches your staff live
Aircall's AI Assist gives your team suggested responses during calls, and transcribes every call with sentiment and topics so managers can see how the team is going.
Who Aircall suits: A business with a team of staff on the phones (Aircall needs at least 3 licences) that wants one platform for calling, messaging, CRM sync, coaching and reporting, and is happy for its own people to set up and fine-tune the AI agent. You can use both.
Where Chirp is different
Chirp is a managed AI receptionist. Our team builds it, connects it and improves it, so your staff don't have to run it. Chirp works with the phone setup you already have, through call forwarding, SIP trunking or a direct phone setup.
Built around how you already work
Our Melbourne team maps how your business handles calls, your operating rules, and writes them into your agent. It sorts emergencies from quotes, books the job and puts the call through to your office when it should. You're live in weeks.
Better every week, with a person in the loop
Every Chirp call is scored and the misses surface. Our team retrains the agent, tests the change against last week's version, then ships it. That loop runs every week, and Chirp's resolution rate is rising about 1 point a month.
Connects to any software you use
Chirp works with 6,000+ integrations, APIs and data connectors. If your software isn't on the list, our team builds a custom integration, so bookings land where your team already works.
Results you can check, and a guarantee on the build
Chirp resolves 80.3% of customer requests on average, and has booked more than 10,000 appointments and handled more than 20,000 successful customer calls. Run it live for 60 days, and if it hasn't delivered, your Build & Implementation Fee comes back.
It gets better every week
Every AI receptionist gets things wrong. With Chirp, every call is scored, the misses surface on their own, and our team ships the fix that week.
Chirp's resolution rate
80.3% and rising
It works with every system you use
Chirp connects to the software you already run, and if yours isn't on the list, our team builds the connection.
Chirp works with the software you already use
6,000+
integrations, plus any custom connection you need
Ready-made connections
More than 6,000 apps, including ServiceM8, simPRO, Fergus, HubSpot and Google Calendar.
APIs and data connectors
Chirp reads and writes to your systems directly, so it can look up a customer and book the job.
Custom integrations
If your software isn't on the list, our team builds the connection for you.
simPRO
Fergus
ServiceTitan
HubSpot
Salesforce
Pipedrive
Google Calendar
Microsoft Outlook
Shopify
Notion
Zapier
Make- Don't see your software? We build the integration for you.
What Chirp costs
What Chirp costs
Plans start from
$16a day
All 24 hours covered, every day of the week
A team, not a login
Custom built, fully managed and tuned by an Australian team.
Tuned every week
The self-healing loop is part of the service, not an extra.
90% lower cost than a part-time receptionist
And it answers at 2am on a Sunday.
The Go-Live Guarantee
Run it live for 60 days. If it hasn't delivered, your Build & Implementation Fee comes back.
The verdict
Chirp is the better choice for a business that wants every call answered well and every job booked, without asking its own team to run the software. Our Australian team builds the agent around your rules, connects it to your software and improves it every week, and Chirp resolves 80.3% of customer requests on average, rising about 1 point a month. If you also need a phone system for a team of staff, you can use both. Chirp works with the phone setup you already have, through call forwarding, SIP trunking or a direct phone setup. Plans start from $16 a day, plus a one-off Build & Implementation Fee, and the Go-Live Guarantee means that fee comes back if Chirp hasn't delivered after 60 days live.
Sources
As at September 2026
If you work at Aircall and something here is out of date, email hello@agentchirp.ai and we'll fix it.
See it on your own calls
Book a 15-minute discovery. We'll map how your calls come in today and show you what your agent would do with them. You can also read our case studies, try the missed-call calculator, or see how Chirp compares with every alternative.
Questions people ask
What is the difference between Chirp and Aircall?
Aircall is a cloud phone system for teams, with AI Voice Agents and coaching built on top. You set it up yourself or with help from Aircall's engineers, Aircall maintains the AI model and voice, and your team manages how the agent works. Chirp is a managed AI receptionist: an Australian team maps how your business handles calls, builds the agent around those rules, connects it to your software and tunes it every week.
Is Chirp better than Aircall?
Yes, for a business that wants calls answered and jobs booked without running the software. Chirp resolves 80.3% of customer requests on average, rising about 1 point a month. Every call is scored and our team retrains the agent every week. It connects to any software you use, and it's backed by the Go-Live Guarantee on the build fee. If you need a phone system for a team of staff, Aircall is worth a look, and you can use both.
How much does Aircall cost?
Aircall prices its phone plans per licence, per month, with a minimum of 3 licences, and sells AI Voice Agents by the minute or in prepaid bundles. We couldn't confirm Australian dollar prices on the pages we read in September 2026, so check aircall.io for current pricing. Chirp starts from $16 a day, plus a one-off Build & Implementation Fee.
Can I use Chirp with my existing phone system?
Yes. Chirp works with the phone setup you already have, through call forwarding, SIP trunking or a direct phone setup, depending on your provider and the workflow you need.
Does Chirp integrate with my software?
Yes. Chirp connects to any software you use, through 6,000+ integrations, APIs and data connectors. If yours isn't on the list, Chirp's team builds a custom integration for you.
What happens if Chirp doesn't work for my business?
Chirp is backed by the Go-Live Guarantee. Run it live for 60 days, and if it hasn't delivered for your business, your Build & Implementation Fee comes back.