# Chirp vs Sophiie: which AI receptionist is right for your business? Sophiie gets a tradie live fast on a platform they run themselves. Chirp builds, runs and improves the agent for you. Here's how they compare. - Publisher: Chirp AI (https://www.agentchirp.ai) - Published: 2026-10-02 - Canonical page: https://www.agentchirp.ai/post/chirp-vs-sophiie **The short answer:** Sophiie is a self-serve AI receptionist and job platform for trades, and it's good at getting you started fast: its site says you can begin on a free plan and be live in 10 minutes by forwarding your number. Chirp is the better choice if you would rather have the agent built, run and improved for you. Our Melbourne team builds your agent around how your business handles calls, connects it to any software you use and tunes it every week. Chirp resolves 80.3% of customer requests on average, and plans start from $16 a day, plus a one-off Build & Implementation Fee. Everything here about Sophiie comes from its own website, checked in September 2026. Prices and features change, so check their site before you buy. ## Chirp vs Sophiie: the comparison table | | Chirp | Sophiie | | --- | --- | --- | | Setup | Built and managed by Chirp's team | Self-serve. Forward your number, live in 10 minutes | | Starting price | From $16 a day, plus a one-off build fee | Not stated on the pages we read | | Integrations | Any software you use. 6,000+ integrations, plus custom builds | Xero, QuickBooks, ServiceM8, simPRO, calendars, Zapier on paid plans | | After go-live | Every call scored. Tuned by our team every week | Not stated on the pages we read | | Emergency triage | Sorts emergencies from quotes. Safety calls triaged after hours | Emergency callouts escalated to on-call staff | | Channels | Phone, web chat and SMS | Phone, SMS, web chat and email follow-up | | Australian voice | Natural Australian voice. Melbourne team | Australian-accented AI, Australian based | | Human handover | Puts the call through to your office | Warm or cold transfer, by rules you set | | Contract | Set out in your proposal | Cancel any time | Facts about Sophiie were read on its own website in September 2026. ## What Sophiie is good at Sophiie is a well-built product with more than 1,600 businesses on board. Here's what it does well, in its own words where we could. - **The whole office, not just the phone.** Sophiie handles the admin around a call as well as the call itself. Its site says it "answers your calls, books jobs, sends quotes and invoices, schedules your team, and follows up with customers." If you want one system in place of several, that's a real draw. - **Plenty of businesses already use it.** Sophiie's homepage says it has handled more than 750,000 calls and has more than 1,600 businesses on board. It also says it is rated 4.8 out of 5 on Google. That's a product with real use behind it. - **Free to start, live in 10 minutes, no setup fee.** You can start on the free plan straight away. Sophiie offers a permanently free plan and a 14-day trial, and its site says there is no card, no countdown and no setup fee. You can be live in 10 minutes by forwarding your number. - **Trade software connections included.** Sophiie lists Xero, QuickBooks, Google Calendar, Outlook, ServiceM8, simPRO, Gmail, SMS, Zapier and webhooks on every paid plan, so connecting the common trade tools doesn't cost extra. - **Flexible call transfers.** Sophiie offers warm transfers, where it gathers the details and briefs your team member before connecting, and cold transfers straight through. You set which jobs get which treatment. - **After-hours emergencies handled.** On its plumbing page, Sophiie says it handles after-hours emergencies and weekend callouts, and escalates emergency callouts to on-call staff. **Who Sophiie suits:** A trades or services business that wants one self-serve platform for calls, quotes, invoices, scheduling and follow-up, and is happy to set it up and run it themselves. ## Where Chirp is different Chirp is a managed service. Our team does the building, the connecting and the improving, so your time stays on the business. - **Built around how you already work.** Our Melbourne team maps how your business handles calls, your operating rules, and writes them into your agent. It sorts emergencies from quotes, books the job and puts the call through to your office when it should. You're live in weeks. - **Better every week, with a person in the loop.** Every Chirp call is scored and the misses surface. Our team retrains the agent, tests the change against last week's version, then ships it. That loop runs every week, and Chirp's resolution rate is rising about 1 point a month. - **Connects to any software you use.** Chirp works with 6,000+ integrations, APIs and data connectors. If your software isn't on the list, our team builds a custom integration, so bookings land where your team already works. - **Results you can check, and a guarantee on the build.** Chirp resolves 80.3% of customer requests on average, and has booked more than 10,000 appointments and handled more than 20,000 successful customer calls. Run it live for 60 days, and if it hasn't delivered, your Build & Implementation Fee comes back. ### It gets better every week Every AI receptionist gets things wrong. With Chirp, every call is scored, the misses surface on their own, and our team ships the fix that week. Chirp resolves 80.3% of customer requests on average, up from 52.6% in June 2025, and rising about 1 point a month. That comes from the self-healing loop, which runs every week: 1. **Every call is scored.** Each conversation is measured against what good looks like for your business. 2. **The misses surface.** Analytics and observability show exactly where your agent fell short. 3. **The agent is retrained.** Our team makes the fix. A person is in the loop every week. 4. **The change is tested.** This week's agent is measured against last week's before anything ships. 5. **It ships, and the loop runs again.** Your agent this month is better than your agent last month. ### It works with every system you use Chirp connects to the software you already run, and if yours isn't on the list, our team builds the connection. Chirp works with the software you already use: 6,000+ integrations, plus any custom connection you need. - **Ready-made connections.** More than 6,000 apps, including ServiceM8, simPRO, Fergus, HubSpot and Google Calendar. - **APIs and data connectors.** Chirp reads and writes to your systems directly, so it can look up a customer and book the job. - **Custom integrations.** If your software isn't on the list, our team builds the connection for you. Examples: ServiceM8, simPRO, Fergus, ServiceTitan, HubSpot, Salesforce, Pipedrive, Google Calendar, Microsoft Outlook, Shopify, Notion, Zapier, Make. ## The real cost of managing it yourself A tool you run yourself is cheaper on the invoice. What you don't pay upfront, you can end up paying for in your own hours and in calls that go elsewhere. Here is Chirp's estimate for a typical trade business. **$45,840** is what a self-managed AI receptionist can cost a trade business in its first year, on top of the subscription. That is about $126 a day. | Cost | How we worked it out | A year | | --- | --- | --- | | Setting it up properly | 3 days defining process flows and operating logic, once, at $80 an hour | $1,920 | | Connecting your software | 2 days building the integration layers, once, at $80 an hour | $1,280 | | Managing it week to week | 2 hours a week at $80 an hour | $8,320 | | Troubleshooting | 1 hour a week at $80 an hour | $4,160 | | Maintenance and retuning | 1 hour a week at $80 an hour | $4,160 | | Performance drops | 2 calls a week handled badly, half of which would have become a $250 job | $13,000 | | Missed calls | 2 calls a week missed, half of which would have become a $250 job | $13,000 | | **Total** | First year, on top of the subscription | **$45,840** | For comparison, Chirp starts from $5,840 a year ($16 a day), plus a one-off Build & Implementation Fee. Setup, integration, troubleshooting and tuning are done by Chirp's team. An illustrative estimate for a trade business running a self-serve AI receptionist itself, in its first year, on top of the subscription. The hours and call counts are Chirp's assumptions. Your numbers will differ. Hourly and job values are from the low end and the midpoint of the ranges in the [hipages plumber cost guide](https://hipages.com.au/article/how_much_does_a_plumber_cost). ## What Chirp costs - Chirp plans start from $16 a day, plus a one-off Build & Implementation Fee for the custom build. - The price depends on call volume, coverage hours and the work you want handled. - Custom built, fully managed and tuned every week by an Australian team. - 90% lower cost than a part-time receptionist. - The Go-Live Guarantee: run it live for 60 days, and if it hasn't delivered, your Build & Implementation Fee comes back. ## The verdict Chirp is the better choice for a business that wants every call answered well and every job booked, without taking on the setup and upkeep of an AI receptionist. Our Australian team builds the agent around your rules, connects it to your software and improves it every week, and Chirp resolves 80.3% of customer requests on average. Chirp estimates that running an AI receptionist yourself can cost a trade business about $45,840 in its first year on top of the subscription, in your own time and in lost jobs. With Chirp, that work is ours. Plans start from $16 a day, plus a one-off Build & Implementation Fee, and the Go-Live Guarantee means that fee comes back if Chirp hasn't delivered after 60 days live. - Sophiie: [Sophiie homepage](https://www.sophiie.ai/), [Sophiie vs Hey Jodie](https://www.sophiie.ai/compare/sophiie-vs-hey-jodie), [Sophiie for plumbers](https://www.sophiie.ai/trade/plumber), [Sophiie call transfers](https://www.sophiie.ai/solutions/call-transfers), [Sophiie integrations](https://www.sophiie.ai/integrations) - Chirp: [How we work](https://www.agentchirp.ai/how-we-work), [Guarantee](https://www.agentchirp.ai/guarantee), [Case studies](https://www.agentchirp.ai/case-studies), [Industries](https://www.agentchirp.ai/industries) If you work at Sophiie and something here is out of date, email hello@agentchirp.ai and we'll fix it. ## See it on your own calls [Book a 15-minute discovery](https://www.agentchirp.ai/book). We'll map how your calls come in today and show you what your agent would do with them. You can also read our [case studies](https://www.agentchirp.ai/case-studies), try the [missed-call calculator](https://www.agentchirp.ai/calculator), or see how Chirp compares with [every alternative](https://www.agentchirp.ai/post/ai-receptionist-australia-comparison). ## Questions people ask ### What is the difference between Chirp and Sophiie? Sophiie is self-serve software for trades: you start on a free plan or trial, set it up yourself and its site says you can be live in 10 minutes. Chirp is a managed service: an Australian team maps how your business handles calls, builds the agent around those rules, connects it to your software and tunes it every week. ### Is Chirp better than Sophiie? Yes, for a business that would rather have its agent built, run and improved by a local team. Chirp resolves 80.3% of customer requests on average, rising about 1 point a month. Every call is scored and our team retrains the agent every week. It connects to any software you use, and it's backed by the Go-Live Guarantee on the build fee. ### How much does Sophiie cost? Sophiie's paid plan prices were not published on the pages we read in September 2026. Its site mentions a permanently free plan and a 14-day trial with no card needed. Check sophiie.ai for current pricing. Chirp starts from $16 a day, plus a one-off Build & Implementation Fee. ### Is running an AI receptionist yourself cheaper? It can cost more than it looks. Chirp estimates that running an AI receptionist yourself can cost a trade business about $45,840 in its first year on top of the subscription, in your own time and in lost jobs. It's an estimate, and with Chirp that work is done by our team. ### Does Chirp integrate with my software? Yes. Chirp connects to any software you use, through 6,000+ integrations, APIs and data connectors. If yours isn't on the list, Chirp's team builds a custom integration for you. ### What happens if Chirp doesn't work for my business? Chirp is backed by the Go-Live Guarantee. Run it live for 60 days, and if it hasn't delivered for your business, your Build & Implementation Fee comes back.